Feeling at home has never been more important. That is the reason Erato Apartments will do everything to offer you a hospitable stay with safely and cleanliness. Of course with social distancing, we will welcome you with the hospitality you always expect from us. We are ready for your arrival!
Check-in & check-out
At check-in unfortunately we will not be able to shake hands, as you may be used from us, but we will welcome you with a warm smile. We will need to make you a few questions upon arrival, regarding your health. Your answers will not be recorded. During your stay, there is a possibility that the questions could be asked multiple times, for example when booking a tour or a rental.
The evening before departure you will receive the receipt of your stay via email. Please let us know if you have any questions. This way we may save you time when you check out. Also, if you have to print a boarding pass or any other important travel documents please send them to our email as soon as possible so we can have it ready for your departure. Public spaces
What we do
The public areas are cleaned frequently. Surfaces touched by guests, such as handles and banisters, are carefully disinfected.
What you may do
Disinfection stations has been placed in various areas throughout our property.. We suggest you to use them regularly. You are more than welcome in public areas, but please keep your social distancing from other visitors and avoid crowding in the same place to ensure proper protocol.
In your Studio or Apartment
In order to ensure as few contacts as possible, your room will be cleaned after your departure and not during the stay. If you are you staying longer than four nights, we will inform you about the cleaning options. Our staff will not enter your room without any permission.
Clean towels & sheets
We may provide you with clean towels and sheets on request after the 4th day of your stay.
Enjoy the area while walking or driving around the island
Do you like to take a walk to the center or to another town? Or do you want to discover the most important places and activities on the island? We are happy to give you any suggestions and information about the most important to do on Santorini
Can’t wait to discover the island? We may suggest you to rent a car or a Moto with one of our local reliable partners. We may secure a great car or motorbike offer for your stay. Just let us know!
We are glad that you have book you stay at our property and we look forward to welcome you at Erato Apartments! Your booking can be modified or cancelled according the policy you chooses when you booked your room. If you can’t travel, because of country restrictions caused by the pandemic, we will issue a voucher with the amount you have paid so you may use in a future trip.
I’ve booked a room, but I have a cold. What do I have to do?
In case you have a cold, runny nose, sneezing, sore throat, dry cough or a temperature increase above 38 degrees Celsius we suggest you not to travel and either cancel or modify your booking until you feel better.
I did not find an answer to my question
Do you still have other questions or would you rather receive personal support for your
reservation ? We are glad to help you.
Our policy may change when the situation demands so. If any changes take place, we will mention them on this page Do you have any questions regarding our guidelines? Please contact us. We are always available via email and WhatsApp. We wish you a pleasant and comfortable stay at Erato Apartments.